Help

Contact

Most answers are in Help. If yours isn't, email us.

Problems with Propre

Email support@getpropre.app about bugs, setup, your code or a refund.

The fastest way is from inside Propre. Open Help and press Report…. Propre saves a diagnostics file and opens an email to us. Attach the file and send it. If no email opens, write to us from your usual email and attach the file Propre showed in Finder.

The file holds your Propre and macOS versions, your settings, the models on your Mac and counts of what happened to your dictations in the last 7 days. It never includes your dictations, dictionary, snippets or history.

To help us help you, include:

• What you were doing, and what happened instead.
• Your Mac model, such as "MacBook Air M2, 8 GB". The report doesn't include it.
• For a code problem, the last 4 characters of your code. Never send the whole code.
• For a refund, your order number from your receipt.

Lost your code? You don't need to email us. Open your Lemon Squeezy orders and enter the email you paid with.

Anything else

For feedback, press or anything that isn't a problem, email hello@getpropre.app.

We read every email.